Privacy Policy judifree – Your Personal Data Protection

1 Introduction

Welcome to judifree, the online entertainment platform trusted by over 300,000 members in Malaysia. This Privacy Policy clearly explains how judifree collects, stores, uses, and protects your personal information when you register, use our platform, or interact with any of our services.

By using the judifree platform, you agree that your personal information is collected and processed as described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy applies to all judifree channels including the judifree.vu website, the judifree mobile app for Android and iOS, and any other digital platforms operated by judifree. This Privacy Policy should be read together with Terms and Conditions judifree, which also forms part of your agreement with us.

2 Information Collected

Judifree collects various types of information depending on how you interact with our platform. This information is collected directly from you, automatically as you use the platform, or from trusted third-party sources.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Full address including postcode and state
• Bank account details, credit/debit card numbers, or e-wallet information (for transaction purposes only)
• Identity verification documents such as national ID, passport, or driving licence
• Proof of address such as a utility bill or recent bank statement
• Communications you send to the judifree support team

Automatically collected information:

• IP address, device type, and operating system used
• Your web browser type and version
• General location data based on IP address
• Gaming activity records, transaction history, and session logs
• Relevant cookie and tracking technology information
• App performance data and technical error reports

3 How We Use Your Data

Judifree uses your personal data only for lawful and necessary purposes. We will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

• Account management: Creating and maintaining your account, processing registration, and verifying your identity through KYC procedures
• Transaction processing: Securely processing deposits, withdrawals, and other financial transactions using your chosen payment method
• Service delivery: Providing access to all games and services available at judifree, including live casino, slots, bingo, and sports betting
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, collusion, and system abuse
• Customer support: Responding to your enquiries, complaints, and support requests via live chat, email, and other support channels
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to authorities when required
• Platform improvements: Analysing usage patterns to improve the performance, design, and user experience of the judifree platform
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have given consent to receive such communications

4 Data Sharing

Judifree does not sell your personal data to any party. However, in operating our platform, we may need to share certain data with the following parties in limited circumstances:

• Service providers: Companies providing technical and operational services to judifree, such as payment processors (DuitNow, FPX, Touch 'n Go), gaming software providers, cloud service providers, and identity verification systems. All such providers are bound by strict confidentiality agreements.
• Relevant authorities: Law enforcement agencies, financial regulatory bodies, and other authorities when we are required to do so by law or court order.
• Fraud prevention: Fraud prevention agencies and security platforms that help us identify suspicious activity to protect all judifree members.
• Professional advisors: Lawyers, accountants, auditors, and insurance advisors bound by professional confidentiality obligations.

In all data sharing instances, judifree ensures that receiving parties comply with data protection standards equivalent to or exceeding those we uphold ourselves.

5 Data Security

Judifree continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or disclosure.

• Data encryption: All data is transmitted via HTTPS connections protected by 256-bit SSL/TLS encryption. Sensitive data such as financial information is encrypted at rest using the latest industry standards.
• Access controls: Access to member personal data is restricted to staff who need it on a need-to-know basis, and every access is logged for security audit purposes.
• Two-factor authentication: judifree's internal systems use multi-factor authentication to prevent unauthorised access to the member database.
• Vulnerability scanning: We conduct regular penetration testing and vulnerability scanning to identify and patch any security risks before they can be exploited.
• Staff training: All judifree staff receive regular data protection training and are subject to strict confidentiality policies.

While we take comprehensive precautions, no system is entirely risk-free. You are also responsible for keeping your account password secure and not sharing it with anyone.

6 Cookies & Tracking Technologies

Judifree uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Necessary cookies: These cookies are essential for the platform's core functions, including login authentication, session security, and language preferences. Disabling these cookies will affect platform functionality.
• Performance cookies: We use analytics tools to understand how members use our platform — for example, which pages are visited most often and how long sessions last. This information helps us continuously improve the platform.
• Functional cookies: These cookies remember your preferences such as language, display settings, and game preferences to provide a more personalised experience.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and your experience on the judifree platform.

7 Your Rights

As a judifree member, you have certain rights regarding your personal data. judifree fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the judifree privacy team by email at [email protected] or via live chat on the platform. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with notification provided to you.

8 Data Storage

Judifree retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

• Active account data: Retained throughout the duration your account is active at judifree, plus the required period after account closure for audit and compliance purposes
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and taxation legal requirements applicable in Malaysia
• KYC Documents: Retained for the period required under applicable anti-money laundering laws
• Support communication logs: Retained for 3 years to allow reference to interaction history if required
• Analytics data: Anonymised and aggregated data may be retained longer for research and platform improvement purposes

Once the retention period expires, data is securely deleted or anonymised using procedures that ensure it cannot be recovered or re-linked to any specific individual.

9 Minors

The judifree platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.

If you believe that your child or someone under the age of 18 has registered an account on judifree or submitted their personal data to us, please contact us immediately via [email protected]. We will investigate the matter and delete all related data within a short period.

Judifree applies strict age verification procedures during registration, including identity document checks, to prevent underage sign-ups. However, we acknowledge that these measures cannot guarantee 100% effectiveness, and we encourage parents and guardians to monitor their children's online activity.

10 Policy Changes

Judifree reserves the right to update or modify this Privacy Policy at any time. Material changes — meaning changes that significantly affect how we use your data — will be communicated to you via your registered email or an in-platform notification at least 14 days before taking effect.

Minor changes such as language clarifications, typographical corrections, or formatting updates do not require prior notice and will take effect immediately upon publication on this page.

The date of the latest update will always be displayed at the top of this Privacy Policy. You are encouraged to review this page periodically to stay informed about how we handle your personal data. Continued use of the judifree platform following any Privacy Policy changes will be considered acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

We are committed to responding to all privacy-related enquiries promptly and transparently. Your satisfaction and trust are judifree's top priority.